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If you have had any issues with your purchase, lost your ticket, need an invoice, or simply want to express your love, you can use our assistant.

FAQs

When it comes to enjoy a good plan, doubts may arise... and at Enterticket we love to answer them. So, here are the frequently asked questions that you usually ask us. Don't worry, if your question is not solved, just write us through our contact form and we will be happy to answer you! ;)

I can't find my ticket! Is it taking too long to arrive? How can I receive it?

I won't be able to attend the event, will you refund my money?

The purchase screen closed before completing the payment process, was my ticket charged?

The website is asking me for a code to buy the tickets, but I haven't received it

What if I make a mistake when filling out some information or want to transfer my ticket?

I can't buy the ticket, when trying to complete the purchase the message 'contact your merchant' appears

I bought a type of ticket but I would like to change it for another

I can't access the ticket purchase